In order to resolve the issue of printing error “Unable to Print”, follow the set of instructions given below to resolve your issue:
- First, plug off your Brother Printer from the power supply.
- Now lift up the scanner cover using your fingers or any other tool until it gets into an open position.
- DO NOT touch the encoder strip. The encoder strip is a clear plastic strip in front of the white vinyl band (surrounded in red shown in the picture below). If the encoder gets markings or debris on its surface, it may cause other problems.
- Now, look inside of your machine to see if anything has got stuck inside your paper tray, clean it using a linen cloth and make sure it is not over-stuffed.
- Move the print head to the side using your fingers and look inside or under it and see if there is any shred or broken piece of paper, if yes carefully remove it otherwise close the tray.
- Close the scanner back and plug in the power cord to a constant power source.
- If the error message is still getting displayed, then the issue could be with the encoder strip, and you need to get it cleaned or replaced.
- While cleaning the encoder strip, you need to open your scanner head as mentioned above and then carefully clean the encoder strip without damaging it.
Hopefully, these steps helped you in resolving the issue. In case the problem still persists then it could be because of some more complicated software issue and we recommend expert guidance for such scenarios. Contact Brother Printer Tech Support Number 1-855-213-4314 who are available for 24*7 round the clock and capable of handling most complicated Printer issues with ease.
Read Also
